Terms and
Conditions
©
The design of the islandtapestry.com web site, all text, all graphics and their
arrangement, is the property of islandtapestry.com
ALL RIGHTS RESERVED
Portions of the website may be electronically copied and printed in hard copy
for the sole purpose of placing an order with islandtapestry.com. Portions of
the website may also be electronically copied and printed in hard copy when
using this web site as a shopping resource. Any other use of materials on this
web site, including reproduction for purposes other than those noted above,
modification, distribution, or republication, without the prior written
permission of islandtapestry.com is strictly prohibited. All other trademarks,
product names and company names or logos cited herein are the property of their
respective owners. Copyright within the specific products remains with the named
artists unless otherwise stated.
ORDERING
By sending an email to weborder@islandtapestry.com
we can take your payment by PayPal.
DELIVERY
islandtapestry.com ship goods direct to your home or business. We are able to
transport goods to both domestic and international customers. Most parcels
/ tubes are delivered within 21 days, however, due to the nature of some of the
items available through islandtapestry.com, some items being available in
limited edition or made to order, it is not possible to guarantee delivery times
on any items. Where delivery is expected to take in excess
of 28 days, you will be advised by e-mail and given the opportunity to amend or
cancel your order. islandtapestry.com take no responsibility for delays
caused during shipping, once the goods have left our premises. Goods will be
delivered once payment has been received. Ownership of goods is retained by
islandtapestry.com until full payment has been made. Colours and textures
portrayed on the site are not 100% accurate to the final product.
PRIVACY
POLICY
We are
committed to protecting your privacy. We will only use the information that we
collect about you lawfully (in accordance with the Data Protection Act 1998) and
according to the Which? Web Trader Code of Practice. We collect information
about you for 2 reasons: firstly, to process your order and secondly, to provide
you with the best possible service. We will not e-mail you in the future unless
you have given us your consent. We will give you the chance to refuse any
marketing email from us or from another trader in the future. The type of
information we will collect about you includes:
* your name
* address
* phone number
* email address
We will never collect sensitive information about you without your explicit
consent. The information we hold will be accurate and up to date. You can check
the information that we hold about you by emailing us at info@islandtapestry.com
If you find any inaccuracies we will delete or correct it promptly. The
personal information which we hold will be held securely in accordance with our
internal security policy and the law and the Which? Web Trader Code. If we
intend to transfer your information outside the EEA (European Economic Area) we
will always obtain your consent first. We may use technology to track the
patterns of behaviour of visitors to our site. This can include using a
"cookie" which would be stored on your browser. You can usually modify
your browser to prevent this happening. The information collected in this way
can be used to identify you unless you modify your browser settings. If you have
any questions/comments about privacy, you should email us at info@islandtapestry.com
We endeavour to respond to all complaints within 5 working days.
RIGHT
TO CANCEL
The
consumer has the right to cancel. The cancellation period begins with the day on
which the contract is concluded and ends on the expiry of 7 working days,
beginning on the day after the day on which the consumer receives the goods. The
consumer has the right to a cooling off period during which they may cancel
their order for any reason. In this case the goods must be returned and the cost
must be paid for by the consumer. When a cancellation is requested money is
returned within 30 days of the cancellation, irrespective as to whether the
goods have actually been returned at that stage. Nevertheless, a deduction can
be made from the refund to cover the direct cost of collecting the goods where
they have not been returned by the consumer within this period.
This does not affect your statutory rights as a consumer.
GOODS
RETURN POLICY
The
consumer has a 7 day period from receipt of the goods in which to reject
"faulty" goods. In this case please return the item in its original
condition and packaging. A full refund will be given when the goods are received
by islandtapestry.com in suitable resale condition. We can refund shipping costs
only if the return is a result of our error.
In the case of "faulty" goods, the Sale of Goods Act 1979 establishes
that consumers are allowed a reasonable opportunity to establish that the goods
are in conformity with the contract. This means that in certain circumstances
the packaging will have been opened, and possibly even discarded. Where it is
reasonable for a consumer to have taken such action, the goods will not be
returned in their "original packaging/condition". Please note that we
cannot provide a refund or replace any personalised goods. While goods that are
"clearly personalised" or made to the "consumer's
specifications" are exempt from the cancellation provisions of the Distance
Selling Regulations, such goods can still be rejected under the Sale of Goods
Act where they are "faulty" in some way.
Send it to:
islandtapestry.com
Muirshiel
Kilmacolm Scotland
PA13 4SG UK
Please note that we cannot provide a refund or replace any personalised goods.
