islandtapestry by Bill Crookston
Home

 

Terms and Conditions

The design of the islandtapestry.com web site, all text, all graphics and their arrangement, is the property of islandtapestry.com

ALL RIGHTS RESERVED


Portions of the website may be electronically copied and printed in hard copy for the sole purpose of placing an order with islandtapestry.com. Portions of the website may also be electronically copied and printed in hard copy when using this web site as a shopping resource. Any other use of materials on this web site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without the prior written permission of islandtapestry.com is strictly prohibited. All other trademarks, product names and company names or logos cited herein are the property of their respective owners. Copyright within the specific products remains with the named artists unless otherwise stated.

ORDERING
By sending an email to weborder@islandtapestry.com
  we can take your payment by PayPal.

DELIVERY
islandtapestry.com ship goods direct to your home or business. We are able to transport goods to both domestic and international customers.  Most parcels / tubes are delivered within 21 days, however, due to the nature of some of the items available through islandtapestry.com, some items being available in limited edition or made to order, it is not possible to guarantee delivery times on any items. Where delivery is expected to take in excess of 28 days, you will be advised by e-mail and given the opportunity to amend or cancel your order.  islandtapestry.com take no responsibility for delays caused during shipping, once the goods have left our premises. Goods will be delivered once payment has been received. Ownership of goods is retained by islandtapestry.com until full payment has been made.  Colours and textures portrayed on the site are not 100% accurate to the final product.

PRIVACY POLICY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes:

* your name
* address
* phone number
* email address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us at info@islandtapestry.com  If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should email us at info@islandtapestry.com  We endeavour to respond to all complaints within 5 working days.

RIGHT TO CANCEL

The consumer has the right to cancel. The cancellation period begins with the day on which the contract is concluded and ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. The consumer has the right to a cooling off period during which they may cancel their order for any reason. In this case the goods must be returned and the cost must be paid for by the consumer. When a cancellation is requested money is returned within 30 days of the cancellation, irrespective as to whether the goods have actually been returned at that stage. Nevertheless, a deduction can be made from the refund to cover the direct cost of collecting the goods where they have not been returned by the consumer within this period.

This does not affect your statutory rights as a consumer.

GOODS RETURN POLICY

The consumer has a 7 day period from receipt of the goods in which to reject "faulty" goods. In this case please return the item in its original condition and packaging. A full refund will be given when the goods are received by islandtapestry.com in suitable resale condition. We can refund shipping costs only if the return is a result of our error.

In the case of "faulty" goods, the Sale of Goods Act 1979 establishes that consumers are allowed a reasonable opportunity to establish that the goods are in conformity with the contract. This means that in certain circumstances the packaging will have been opened, and possibly even discarded. Where it is reasonable for a consumer to have taken such action, the goods will not be returned in their "original packaging/condition". Please note that we cannot provide a refund or replace any personalised goods. While goods that are "clearly personalised" or made to the "consumer's specifications" are exempt from the cancellation provisions of the Distance Selling Regulations, such goods can still be rejected under the Sale of Goods Act where they are "faulty" in some way.

Send it to:

islandtapestry.com
Muirshiel
Kilmacolm
  Scotland  PA13 4SG  UK

Please note that we cannot provide a refund or replace any personalised goods.